Customer Interaction Management Solutions
Connect: Automate and orchestrate all your customer interactions centrally.
• Rapidly automate customer journeys
• Accelerate your IT roadmap
• Innovate with new communication channels
• Reduce duplication, avoid fragmentation
• Deliver connected customer experiences faster
Access: Easily embed communication channels into your business processes.
- Monetize A2P messaging traffic through one platform
- Gain traffic visibility, improve security, and reduce grey route traffic
- Add intelligent automation and business logic to messaging services
- Reduce the load on core messaging infrastructure through intelligent routing
- Create special packages for targeted solutions
- Offer differentiated composite services using existing enablers
Campaign: Manage and automate your marketing campaigns.
- Deliver campaigns across channels
- Measure, optimize, and evolve at pace
- Close the loop with automated fulfillment
- Personalize and engage at scale
- Create and manage customer profiles
- Integrate across the marketing technology stack
Engage: Empower your contact center to support customer conversations on any channel.
- Support customers on channels they choose
- Innovate with new channels
- Automate pre and post-contact processes
- Balance automation with personal touch
- Improve agent productivity
- Improve CX and reduce costs
Assist: Offer remote video assistance to your teams and customers.
- Enrich your service experience with video
- Reduce friction with an app-free experience
- Improve peer-to-peer collaboration
- Stay secure and compliant
- Easily integrate with your existing systems
- Increase efficiencies and cut costs
Notify: Help operations staff keep your customers informed.
Designed for large-scale enterprises with unique security and communication requirements, “notify” manages notifications across SMS, MMS, email, voice, and push with multiple templates, large contact lists, de-duping, and bulk sends across channels.
- Trigger notifications from a simple UI
- Improve service and drive customer satisfaction
- Securely deliver information via messaging
- Reduce costs and improve operational efficiency
- Comply with changing regulations
- Keep control of your outbound communications
Solutions By Industry
- Government & public sector
Solutions By Team
- Customer service
- Employee communications
- IT & operations