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Customer Interaction Management Solutions

customer engagement products that helps to stay connected to customers on any channel, any time

Approach

Connect: Automate and orchestrate all your customer interactions centrally.

• Centrally manage customer interactions
• Rapidly automate customer journeys
• Accelerate your IT roadmap
• Innovate with new communication channels
• Reduce duplication, avoid fragmentation
• Deliver connected customer experiences faster

Approach

Access: Easily embed communication channels into your business processes.

  • Monetize A2P messaging traffic through one platform
  • Gain traffic visibility, improve security, and reduce grey route traffic
  • Add intelligent automation and business logic to messaging services
  • Reduce the load on core messaging infrastructure through intelligent routing
  • Create special packages for targeted solutions
  • Offer differentiated composite services using existing enablers

Approach

Campaign: Manage and automate your marketing campaigns.

  • Deliver campaigns across channels
  • Measure, optimize, and evolve at pace
  • Close the loop with automated fulfillment
  • Personalize and engage at scale
  • Create and manage customer profiles
  • Integrate across the marketing technology stack

Approach

Engage: Empower your contact center to support customer conversations on any channel.

  • Support customers on channels they choose
  • Innovate with new channels
  • Automate pre and post-contact processes
  • Balance automation with personal touch
  • Improve agent productivity
  • Improve CX and reduce costs

Approach

Assist: Offer remote video assistance to your teams and customers.

  • Enrich your service experience with video
  • Reduce friction with an app-free experience
  • Improve peer-to-peer collaboration
  • Stay secure and compliant
  • Easily integrate with your existing systems
  • Increase efficiencies and cut costs

Approach

Notify: Help operations staff keep your customers informed.

Designed for large-scale enterprises with unique security and communication requirements, “notify” manages notifications across SMS, MMS, email, voice, and push with multiple templates, large contact lists, de-duping, and bulk sends across channels.

  • Trigger notifications from a simple UI
  • Improve service and drive customer satisfaction
  • Securely deliver information via messaging
  • Reduce costs and improve operational efficiency​
  • Comply with changing regulations
  • Keep control of your outbound communications

Solutions By Industry

  • Automotive
  • Banking
  • Gaming
  • Government & public sector
  • Healthcare
  • Logistics
  • Recruitment
  • Retail
  • Telecommunications
  • Travel
  • Utilities

Solutions By Team

  • Customer service
  • Employee communications
  • IT & operations
  • Marketing